Melbetapk Privacy Policy – How We Protect Your Information

When you open and use an account at melbetapk, we collect various types of information. Each piece of data is collected for a specific purpose and used solely for that purpose.

No information beyond the above is collected. melbetapk never stores your bank account details, passwords, or card numbers.

Melbetapk collects information through three primary methods:

• Directly from you: Information you provide directly during registration, login, KYC verification, contacting support, or filling out forms.
• Automatically: When you use the melbetapk website or app, technical information is collected through cookies and log files.
• From third parties: Payment processors (bKash, Nagad, Rocket) share limited data for transaction verification. KYC verification may be cross-checked against government databases.

No information is collected from any social media platform, and melbetapk does not use any third-party advertising trackers.

Melbetapk uses your information only for the specific purposes listed below — never for anything else:

• Creating, verifying, and managing accounts.
• Processing deposits and withdrawals.
• Providing customer care and support.
• Prevention of fraud and money laundering.
• Meeting legal and regulatory obligations.
• Ensuring the security and stability of the platform.
• Sending relevant promotions and offers with your consent.
• Improving service quality and developing new features.

Melbetapk has a strict policy — your data will never be sold or used for advertising purposes. However, information may be shared in a limited number of circumstances:

• Payment Processors: Only the information required to verify transactions is shared with bKash, Nagad, and Rocket.
• Legal obligations: Providing information in response to a court order or a lawful request from a regulatory authority is a legal obligation.
• Fraud prevention: In cases of serious fraud, relevant financial institutions may be notified with the necessary information.
• Licensing authority: Regulatory information is shared with the Curaçao Gaming Authority as required.

Outside of the above cases, melbetapk does not share your data with any third party. In every case, only the minimum necessary information is shared.

Melbetapk uses cookies on its website and app. Cookies are small text files stored on your device that help make the platform easier to use. We use three types of cookies:

• Essential cookies: Required for login sessions, language preferences, and security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Remembers your preferences, such as your favorite sports or display settings. Optional, but useful for a better experience.
• Analytical Cookies: Used to understand which pages are visited most. All data is fully anonymized.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working. melbetapk does not use any third-party advertising cookies.

Melbetapk does not retain your data longer than necessary. Below is a breakdown of how long each type of information is kept:

• Account information: For the duration of the active account and 5 years after closure (for legal compliance).
• Financial transaction records: 7 years (in accordance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years.
• Log files & technical data: 1 year.
• Marketing preferences: Until you opt out.

Once the retention period expires, data is permanently deleted or anonymized. Where there is no legal obligation to retain it, data can also be deleted earlier upon your request.

You have several important rights regarding your personal data on melbetapk. Contact us at any time to exercise these rights:

• Right to know: You can request to see what personal information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to deletion: Unless required by law, you may request the permanent deletion of your data.
• Right to Portability: You can receive your data in a standard format such as CSV.
• Right to Object: You have the right to object to the use of your data for specific purposes.
• Right to restriction: You can request that processing of your data be restricted without it being deleted.

To exercise these rights support@melbetapk.runto send us an email. We typically respond within 30 days.

Melbetapk employs industry-standard security measures to keep your data safe. Our technical and organizational safeguards include:

• All data transfers are protected with 256-bit TLS/SSL encryption.
• Sensitive data stored in the database is protected with AES-256 encryption.
• Regular security audits and Penetration Testing.
• Limited staff access – only authorized personnel can view specific data.
• Automated alerts for suspicious logins or transactions.
• Data backup – stored across multiple secure locations.

Melbetapk strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• Date of birth verification is mandatory as part of the KYC process.
• If a minor's account is identified, it is immediately closed and all collected data is deleted.

If you become aware that a minor is using melbetapk, please support@melbetapk.runto let us know. We will take prompt action.

Melbetapk may update this Privacy Policy when necessary. If changes are made, we will follow the process below:

• The "Last Updated" date at the top of this page will be changed accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. For any questions or concerns, feel free to contact us directly.